Archivos Mensuales: agosto 2017

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Call Centers: What’s New in 2017?

  • Agosto 22, 2017
  • Categoría Blog

We’re at the time of year again when everyone seems to be talking about the new trends that will shape industries. In the call center space, there have been so many changes over the last decade that it can be hard to say exactly what is going to be the ‘next big thing.’ Industry experts […]

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After Donald Trump, another Republican Party member mocks Indian accent, calls it ‘hardest to understand’

Stoking controversy, Republican governor of US state of Maine Paul LePage has said that Indian workers were the «worst» and the «hardest» ones to understand. Washington: Stoking controversy, Republican governor of US state of Maine Paul LePage has said that Indian workers were the «worst» and the «hardest» ones to understand. As per a report in The Times of India, […]

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Dreamers, su inglés los lleva a trabajar en call centers

En los Call Centers todos los días entran y salen jóvenes hablando con un inglés perfecto, a veces combinado con palabras en español. La mayoría son mexicanos que dejaron el país siendo niños porque sus padres se los llevaron en busca del sueño americano. Algunos se fueron cuando apenas eran bebés, por lo que ni […]

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14 Tips to Enhance Adaptive Selling Techniques of Call Center Agents

  • Agosto 1, 2017
  • Categoría Blog

As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical to the company’s success. Adaptive selling is the altering of sales behavior during a customer interaction or across customer interactions. Below […]