Archivos Mensuales: septiembre 2017

According to latest UNCTAD estimates, the global ecommerce market is worth $22.1 trillion, and it’s only getting bigger. By 2019, approximately 80 percent of internet users will make at least one purchase online during the year.   Ecommerce represents a great opportunity to boost your sales revenue and connect with new buyers. However, there are numerous challenges that need […]

Call Center Technology 101 Offering exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, call centers can implement an array of different technologies – from basic to sophisticated. We have outlined the key call center technologies […]