Fuente: FORBES Todos tenemos 24 horas al día. No es algo que podamos comprar, por lo que el problema no está en la cantidad de tiempo que tenemos, sino en cómo lo administramos para ser productivo. ¿Sientes que no te alcanza el tiempo?, aquí en Belltek te informamos: El principal error que cometemos es, precisamente, […]
According to latest UNCTAD estimates, the global ecommerce market is worth $22.1 trillion, and it’s only getting bigger. By 2019, approximately 80 percent of internet users will make at least one purchase online during the year. Ecommerce represents a great opportunity to boost your sales revenue and connect with new buyers. However, there are numerous challenges that need […]
Call Center Technology 101 Offering exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, call centers can implement an array of different technologies – from basic to sophisticated. We have outlined the key call center technologies […]
We’re at the time of year again when everyone seems to be talking about the new trends that will shape industries. In the call center space, there have been so many changes over the last decade that it can be hard to say exactly what is going to be the ‘next big thing.’ Industry experts […]
As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical to the company’s success. Adaptive selling is the altering of sales behavior during a customer interaction or across customer interactions. Below […]
Vivimos en un mundo global, en el que solo las empresas más rápidas y eficaces consiguen ascender y rentabilizar sus inversiones. Para ello, hay quienes contratan personal propio a medida que van creciendo, aunque hay empresas cuyo crecimiento es más veloz que su volumen de beneficios, por lo que puede que no cuenten con los […]
