According to latest UNCTAD estimates, the global ecommerce market is worth $22.1 trillion, and it’s only getting bigger. By 2019, approximately 80 percent of internet users will make at least one purchase online during the year. Ecommerce represents a great opportunity to boost your sales revenue and connect with new buyers. However, there are numerous challenges that need […]
Call Center Technology 101 Offering exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, call centers can implement an array of different technologies – from basic to sophisticated. We have outlined the key call center technologies […]
We’re at the time of year again when everyone seems to be talking about the new trends that will shape industries. In the call center space, there have been so many changes over the last decade that it can be hard to say exactly what is going to be the ‘next big thing.’ Industry experts […]
Stoking controversy, Republican governor of US state of Maine Paul LePage has said that Indian workers were the «worst» and the «hardest» ones to understand. Washington: Stoking controversy, Republican governor of US state of Maine Paul LePage has said that Indian workers were the «worst» and the «hardest» ones to understand. As per a report in The Times of India, […]
En los Call Centers todos los días entran y salen jóvenes hablando con un inglés perfecto, a veces combinado con palabras en español. La mayoría son mexicanos que dejaron el país siendo niños porque sus padres se los llevaron en busca del sueño americano. Algunos se fueron cuando apenas eran bebés, por lo que ni […]
As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical to the company’s success. Adaptive selling is the altering of sales behavior during a customer interaction or across customer interactions. Below […]
