Call centres can hear everything you say when they put you on hold

Be careful what you say when a call centre puts you on hold – they could still be listening.

Yep, that’s right, the operator on the other end of the phone could be hearing your abuse because calls are often recorded even when you’re waiting.

‘The person you are talking to can hear you though you can’t hear them,’ reddit user blenderdead said.That could explain why a call centre worker acts icy towards you or is not very helpful when they return.

The former operator was participating in a thread called ‘When you are on hold on a recorded line, you are still being recorded. Watch what you say.’

Blenderdead added: ‘I used to work at a call center reviewing calls, and you hear some funny things when people don’t think they are being listened to. And by funny I mean racist.’

Customers making car insurance claims have also apparently been caught out in the past because they have revealed crucial details when they thought no-one was listening.

Call centres can hear everything you say when they put you on hold

Outlander 88 explained he knew someone who had their claim denied after they admitted they were speeding at the time of the accident.

He added: ‘Part way through that sentence the call came off hold and the girl said she was transferring him.
In the past Mike Schrider, who owns call monitoring service J.Lodge, confirmed call centre workers were listening in on customers who were on hold.‘After that it was found he was 100% at fault, up until that part it was looking like it was the other person’s fault’.

‘You could have a show on Broadway just playing the calls,’ he told New York Times.

So next time please make sure the call has ended before you start slagging off the company or revel details about any insurance claims.

Autor: Jimmy Nsubuga
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